Pinewood Resort, Varai Village, Karjat, Dist. Raigad, Pincode: 410201
Pinewood Resort, Varai Village, Karjat
9870900421, 9820739385
The longer before check-in you cancel, the less we keep: more than 7 days ahead you lose 5% of the booking (with a minimum fee), and within 48 hours you lose your full advance.
Overview
This policy covers night stays, day outings and group bookings made directly with Pinewood Resort, through ourwebsite or booking engine, or through a booking partner. To cancel, email pinewood_resort@yahoo.co.in with your name, booking date and phone number. A cancellation counts from the time we receive your email.Bookings made through other travel platforms follow the cancellation terms shown on that platform at the time
of booking.
Night stay
when you cancel | what we keep | what you get back |
|---|---|---|
More than 7 days before check-in | 5% of the total booking value, or Rs 1,500 per booking, whichever is higher | The rest of your advance |
7 days to 48 hours before check-in | 25% of the total booking value (half of your advance) | The other half of your advance |
Within 48 hours of check-in, or last minute | 50% of the total booking value (your full advance) | No refund |
All charges are worked out on the total booking value, even though we collect only a 50% advance. We never keep more than the advance you have paid, and no balance is due if you cancel. The 5% covers banking and payment-gateway charges, so we make no separate deduction for them.
Day outing
When you cancel | What we keep | What you get back |
|---|---|---|
More than 7 days before the visit | 5% of the total booking value, or Rs 500 per booking, whichever is higher | The rest of your advance |
7 days to 48 hours before the visit | 25% of the total booking value (half of your advance) | The other half of your advance |
Within 48 hours of the visit, or last minute | 50% of the total booking value (your full advance) | No refund |
The same charges apply to day outings booked through a booking partner.
Group and corporate bookings
These slabs apply to bookings of 10 or more rooms and to day outings for [__] guests or more. Corporate and group bookings pay a 50% advance, and the balance is settled on the final invoice at check-out. Charges are worked out on the total booking value and never exceed the advance paid
When you cancel | What we keep |
|---|---|
More than 30 days before arrival | 20% of the total booking value |
15 to 30 days before arrival | 30% of the total booking value |
Within 14 days of arrival, or no-show | The full advance paid, no refund |
A reduction in guest numbers after the final headcount is confirmed is charged in full.
No-show and peak dates
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No-show: if you do not arrive, we keep your full advance. We hold your room for 2 hours after check-in time.
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Peak dates: bookings for long weekends, public holidays, the Diwali vacation, 25 to 31 December and other notified peak periods are paid in full at the time of booking and are non-refundable.
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Early departure: no refund is given for leaving early or for unused services.
Changing dates
We do not accept date-change requests in the normal course. If you have a very compelling reason, Pinewood Resort management may agree at its discretion, case by case. Date changes are not available for peak dates. A date change that we do not agree to is treated as a cancellation.
How refunds are paid
Refunds go back to your original mode of payment within 7 to 10 working days of the cancellation being confirmed. For bookings made through a booking partner, the partner pays the refund in the same time, and all changes and refunds go through the partner.
If we cancel
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If Pinewood Resort cancels a confirmed booking, you receive a full refund and pay no cancellation charge.
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If an event beyond our control stops your stay, such as a natural disaster, a government order or a strike, we may offer a credit note or a new date instead of a refund.
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Your booking is covered by the policy in force on the day you booked. We may change this policy for future bookings.
Refunds and Cancellation Policy
Last updated: 27 October 2026