Introduction
These terms apply to every guest of Pinewood Resort, Varai Village, Karjat, Dist. Raigad, Maharashtra 410201 (“Pinewood”, “we”, “us”): day outing guests, night stay guests and corporate groups. By making a booking, paying an advance or entering the resort, you accept these terms, our Refunds and Cancellation Policy and our Privacy Policy. If you book for a group, you confirm that you have shared these terms with every member of the group.

Bookings and confirmation

We accept bookings only through our official contact details, our website www.pinewoodresort.co.in and our online booking engine. Please do not pay anyone else. Fake websites and phone numbers have tried to take payments in our name.
A booking is confirmed only after we receive the advance payment and send you a confirmation. Our standard advance is 50% of the total booking value, and the balance is paid at check-in. Bookings for peak dates are paid in full at the time of booking.
Tariffs depend on the package, date and number of guests. We may change tariffs for new bookings at any time
Online bookings and payments are taken through our booking engine, powered by ResAvenue, which has separate booking pages for day outings and night stays. You must accept the booking terms shown there when you pay.
Please give correct names, phone numbers and email addresses. We are not responsible for a booking that goes wrong because of wrong details.
A valid government-issued photo ID is required from every adult guest at check-in, and foreign guests must show their passport and visa. We keep a guest register as the law requires.

Day outing

Timings: day outing guests check in from 9:00 am and must check out by 5:00 pm.
Meals: meals and snacks depend on the package you book and are served at the times under “Food and beverages”.
Pool and water park: the pool is open from 10:00 am to 5:00 pm, with a lunch break from 1:30 pm to 2:30 pm. Day outing groups must leave the pool area before their check-out time.
Day-use rooms: where your package includes a room, it is available from 11:30 am.
Groups: only the guests named in your booking may enter. We bill for the number of guests booked or guaranteed at the time of reservation. Extra guests who arrive on the day are charged extra.
Staying late: staying beyond check-out needs our approval and may be charged.
Activities: games, nature walks and other activities depend on weather and safety. We may change or stop an activity at any time without refund.

Night stay

Timings: check-in is at 12:00 noon and check-out is by 10:00 am. Early check-in and late check-out depend on availability and may be charged.
Who can stay: only registered guests may stay in a room, up to the room’s capacity. We bill for the number of guests confirmed at the time of booking, and extra guests on arrival are charged extra.
Children: children aged 0 to 4 stay free, up to two children per couple. Children aged 5 to 11 are charged the child rate for the package booked. Guests aged 12 and above are charged adult rates. Guests under 18 can check in only with a parent or official guardian.
Pool for overnight guests: overnight guests may use the pool until 6:00 pm, with the same lunch break from 1:30 pm to 2:30 pm.
Groups: only the guests named in your booking may enter. We bill for the number of guests booked or guaranteed at the time of reservation. Extra guests who arrive on the day are charged extra.
Rooms: please use rooms only for the purpose they are meant for. Room equipment and items are for the registered guests only. Outsiders may not use them.

Corporate groups and events
These terms apply to corporate outings, conferences, training programmes and team-building events, along with the sections above for day outing or night stay.

Confirmation: a corporate booking is confirmed only after we receive an advance of 50% of the total booking value and send written confirmation. The balance is paid on arrival at check-in, and extras such as food and beverage additions are paid at check-out.
Guest numbers: we bill on the number booked or guaranteed at the time of reservation. Please send the final headcount [48 hours] before arrival. Increases depend on availability.
Conference halls and training: conference halls and facilities are arranged with a day or overnight package. Projectors, sound and other equipment must be requested in advance and may be charged.
Outbound and team-building activities: participants join voluntarily and must follow the instructors’ safety briefing. The organiser must tell us in advance about any guest who has a medical condition or needs special care.
Celebrations: birthdays, anniversaries and similar celebrations are held in our banquet halls by prior arrangement. We do not host weddings.
Music, decoration and outside vendors: DJ, decoration and outside vendors need our prior permission and must follow our noise and safety rules.
GST invoice: please give your company name and GSTIN when you book. We cannot change an invoice after it is issued.

Payments

We accept UPI (BHIM, Google Pay, PhonePe, Paytm, RuPay), bank transfer (NEFT, RTGS, IMPS), debit cards and cash. We do not accept cheques.
Payments by credit card, payment link or the online booking gateway attract a conveyance fee, plus GST on that fee, depending on the payment mode you choose. The fee is shown before you pay.
American Express and international cards are not accepted.
Tariffs are exclusive of any extra charges for add-ons, extra guests, damages or services you use during your stay. Extras are paid at check-out.

Cancellation and refunds
Cancellations, refunds, no-shows and non-refundable dates are covered in our Refunds and Cancellation Policy, which forms part of these terms. Please read it before you pay. Cancellation charges are worked out on the total booking value, and we never keep more than the advance you have paid.

Food and beverages
Which meals you get depends on the package you book. Meals are served at these times:

Breakfast: 8:30 am to 10:30 am
Lunch: 1:30 pm to 2:45 pm
Evening tea with snacks: 4:30 pm to 5:45 pm
Dinner: 9:00 pm to 10:45 pm

Buffet meals are served only in the buffet dining area and cannot be taken to the rooms. A la carte items from the menu card can be ordered for the rooms or the restaurant and are charged extra. No outside food or drink may be brought in or cooked on the resort.

House rules and guest conduct
To keep every guest safe and comfortable, please follow these rules:

Use guest rooms only for the purpose they are meant for.
Do not light a fire in passages or rooms for heating or cooking.
Do not smoke in bed, in non-smoking rooms, or in places where a fire could start.
Do not make loud noise, sing loudly or play loud music in the rooms or common areas, as it disturbs other guests.
Do not gamble or do anything unlawful or against public order on the resort
Do not sell goods, distribute advertisements or collect donations or signatures from other guests without our permission.

If a guest or group breaks these rules or disturbs other guests, we may ask them to leave the resort. No refund or compensation is given in that case.

Safety, pools and activities

Parents and guardians must supervise their children at all times, especially in the pools, water park, play areas and during activities.
Please follow the signs, pool rules and instructions of our staff and instructors.
Guests use the pools, water slides, rain dance and adventure activities at their own risk. If you have a medical condition, are pregnant, or are unsure about an activity, please do not take part without medical advice.
We may close a pool or stop an activity at any time because of weather, maintenance or safety, without refund.
Please tell our staff straight away if anyone is hurt or unwell.

Belongings, damage and liability

You are responsible for your belongings, valuables and vehicles. We are not liable for loss or damage to them, except where the law says we are.
You must pay for any damage to or loss of property or items caused by you or your group, at the cost of the item.
We are not liable for any injury or loss caused by a guest not following these terms, our rules or our staff’s instructions.
Our liability to you for any claim is limited to the amount you paid us for the booking, to the extent the law allows.

Other terms
Events beyond our control. Bad weather, natural disasters, government orders, strikes or power and water failures may stop us from providing all or part of a service. Where possible, we will offer you another date or a suitable alternative.
Privacy and CCTV. We collect and use your personal data as described in our Privacy Policy. CCTV cameras operate in public areas of the resort for safety.
Changes. We may update these terms from time to time. The terms in force when you book apply to your booking.
Governing law. These terms are governed by the laws of India. Disputes fall under the courts at Raigad, Maharashtra.
Contact. Pinewood Resort, Varai Village, Karjat, Dist. Raigad, Maharashtra 410201. Email: pinewood_resort@yahoo.co.in.

Business Details
This website is owned and operated by Pinewood Resort, a proprietorship of Ave Maria Clara Lobo.
Trade Name: Pinewood Resort
GSTIN: 27AACPL7797F1ZA
Resort Address: Pinewood Resort, Varai Village, Karjat West, Karjat, Maharashtra 410201
Registered Office Address: 0, 5/84, Unneetha Bldg, R.A. Kidwai Road, Wadala, Mumbai City, Maharashtra 400031

Terms and Conditions

Last updated: 27 October 2026

Book Your Stay Now

Corporate groups and events
These terms apply to corporate outings, conferences, training programmes and team-building events, along with the sections above for day outing or night stay.

Confirmation: a corporate booking is confirmed only after we receive an advance of 50% of the total booking value and send written confirmation. The balance is paid on arrival at check-in, and extras such as food and beverage additions are paid at check-out.

Guest numbers: we bill on the number booked or guaranteed at the time of reservation. Please send the final headcount [48 hours] before arrival. Increases depend on availability.

Conference halls and training: conference halls and facilities are arranged with a day or overnight package. Projectors, sound and other equipment must be requested in advance and may be charged.

Outbound and team-building activities: participants join voluntarily and must follow the instructors’ safety briefing. The organiser must tell us in advance about any guest who has a medical condition or needs special care.

Celebrations: birthdays, anniversaries and similar celebrations are held in our banquet halls by prior arrangement. We do not host weddings.

Music, decoration and outside vendors: DJ, decoration and outside vendors need our prior permission and must follow our noise and safety rules.

GST invoice: please give your company name and GSTIN when you book. We cannot change an invoice after it is issued.

Terms and Conditions

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Corporate groups and events These terms apply to corporate outings, conferences, training programmes and team-building events, along with the sections above for day outing or night stay.

Confirmation: a corporate booking is confirmed only after we receive an advance of 50% of the total booking value and send written confirmation. The balance is paid on arrival at check-in, and extras such as food and beverage additions are paid at check-out.

Guest numbers: we bill on the number booked or guaranteed at the time of reservation. Please send the final headcount [48 hours] before arrival. Increases depend on availability.

Conference halls and training: conference halls and facilities are arranged with a day or overnight package. Projectors, sound and other equipment must be requested in advance and may be charged.

Outbound and team-building activities: participants join voluntarily and must follow the instructors’ safety briefing. The organiser must tell us in advance about any guest who has a medical condition or needs special care.

Celebrations: birthdays, anniversaries and similar celebrations are held in our banquet halls by prior arrangement. We do not host weddings.

Music, decoration and outside vendors: DJ, decoration and outside vendors need our prior permission and must follow our noise and safety rules.

GST invoice: please give your company name and GSTIN when you book. We cannot change an invoice after it is issued.

Terms and Conditions

Corporate groups and events
These terms apply to corporate outings, conferences, training programmes and team-building events, along with the sections above for day outing or night stay.